A pilot program suggests that artificial intelligence (AI) can help healthcare workers save an average of 43 minutes per day by streamlining administrative tasks. If implemented across the entire NHS, AI could save up to 400,000 hours of staff time monthly.
This trial, conducted on a global scale, assessed the impact of Microsoft 365 Copilot across 90 NHS organizations, with more than 30,000 staff involved. The results revealed that each staff member could save about 43 minutes daily, which amounts to five weeks annually.
The Department of Health and Social Care (DHSC) estimates that these AI tools could cut 83,333 hours of notetaking time each month. Additionally, 217,000 hours could be saved by automating the summarization of lengthy and complex email chains for clinicians and staff.
Health Innovation Minister Dr. Zubir Ahmed, a surgeon, commented on how outdated technology hampers efficiency. He emphasized that AI integration could reduce administrative burdens, allowing staff to focus more on patient care.
The potential savings from improved productivity could reach hundreds of millions annually, with funds redirected toward enhancing patient care and frontline services.
The pilot has highlighted the significant opportunity AI offers in reducing workloads and bureaucratic obstacles. Dr. Layla McCay, Director of Policy at the NHS Confederation, acknowledged the potential for AI tools to improve productivity when applied strategically.
However, she also pointed out that AI is not a universal solution and may not be appropriate for every challenge. She stressed the importance of these pilots in showing how AI could be effectively deployed, with the right digital infrastructure and proper training for staff.
Despite the promise of AI, some areas still face infrastructural challenges, such as unreliable WiFi and incompatible platforms. Dr. McCay underscored that ongoing investment in digital infrastructure is essential for the NHS to harness AI’s full potential.
Daniel Elkeles, CEO of NHS Providers, agreed that any initiative aimed at freeing up NHS staff to focus on patient care should be welcomed.
Currently, Microsoft Copilot is available throughout the NHS at no extra cost, with over 50,000 staff members using it. This number is expected to grow rapidly, as the tool enhances office software like Teams, Outlook, and Word. Staff can use AI-powered prompts to manage tasks more efficiently.
Darren Hardman, CEO of Microsoft UK & Ireland, highlighted the program’s success in reducing admin work. He pointed out that AI could redirect hundreds of thousands of hours to patient care and potentially save millions of pounds annually.
In addition, Microsoft launched a voice technology tool for consultations and a generative AI diagnostic tool in the UK. The latter is said to be four times more accurate than seasoned doctors and could revolutionize healthcare.
The NHS is committed to ensuring that any AI tools meet its stringent standards, as outlined in its 10-year plan to improve productivity and empower patients through AI.
